Introduction
Privacy Policy
Introduction
- This Privacy Policy describes how CRY CHILD FOUNDATION and its affiliates (collectively " CRY CHILD FOUNDATION, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website www.crychildfoundation.org (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer a product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
- Collection
- We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email IDand/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be a CRY CHILD FOUNDATION seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
- Usage
- We use personal data to provide the services you request. To
the extent we use your personal data to market to you, we will provide you the
ability to opt-out of such uses. We use your personal data to assist sellers
and business partners in handling and fulfilling orders; enhancing customer
experience; resolve disputes; troubleshoot problems; inform you about online
and offline offers, products, serv and updates; customise your experience;
detect and protect us against error, fraud and other criminal activity; enforce
our terms and conditions; conduct marketing research, analysis and surveys; and
as otherwise described to you at the time of collection of information. You
understand that your access to these products/services may be affected in the
event permission is not provided to u
- Sharing
- We may
share your personal data internally within our group entities, our other
corporate entities, and affiliates to provide you access to the services and
products offered by them. These ent and affiliates may market to you as a
result of such sharing unless you explicitly opt-out. We disclose personal data
to third parties such as sellers, business partners, third party service
providers including logistics partners, prepaid payment instrument issuers,
third-party reward programs and other payment opted by you. These disclosure
may be required for us to provide you access to our services and products
offered to you, to comply with our legal obligations, to enforce our user
agreement, to facility our marketing and advertising activities, to prevent,
detect, mitigate, and investigate fraudulent or illegal activities related to
our services. We may disclose personal and sensitive personal data to
government agencies or other authorised law enforcement agencies if required to
do so by law or in the good faith belief that such disclosure is reasonably necessary
to respond to subpoenas, court orders, or other legal process. We may disclose
personal data to law enforcement offices, third party rights owners, or others
the good faith belief that such disclosure is reasonably necessary to: enforce
our Terms of Use or Privacy Policy; respond to claims that an advertisement,
posting or other content violates the rights of a third party; or protect the
rights, property or personal safety of our users or the general public.
- Security Precautions
- To protect your personal data from
unauthorised access or disclosure, loss or misuse we adopt reasonable security
practices and procedures. Once your information is in our possession or
whenever you access your account information, we adhere to our security
guidelines to protect it against unauthorised access and offer the use of a
secure server. However, the transmission information is not completely secure
for reasons beyond our control. By using the Platform, the users accept the
security implications of data transmission over the internet and the World Wide
Web which cannot always be guaranteed as completely secure, and therefore,
there would always remain certain inherent risks regarding use of the Platform.
Users are responsible for ensuring the protection of login and password records
for their account.
- Data Deletion and Retention
- You have an option to delete your
account by visiting your profile a settings on our Platform , this action would
result in you losing all information related to your account. You may also
write to us at the contact information provided below to assist you with these
requests. We may in event of any pending grievance, claims, pending shipments
or any other services we may refuse or delay deletion of the account. Once the
account is deleted, you will lose access to the account. We retain your
personal data information for a period no longer than is required for the
purpose for which it was collected or as required under any applicable law.
However, we may retain data related to you if we believe it may be necessary to
prevent fraud or future abuse or for other legitimate purposes. We may continue
to retain your data in anonymised form for analytical and research purposes.
Your Rights- You may access, rectify, and update your personal data directly through
the functionalities provided on the Platform. Consent- By visiting our Platform
or by providing your information, you consent to the collection, use, storage,
disclosure and otherwise processing of your information on the Platform in
accordance with this Privacy Policy. If you disclose to us any personal data
relating to other people, you represent that you have the authority to do so
and permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal data over the Platform or any partner
platforms or establishments, consent to us (including our other corporate
entities, affiliates, lending partners, technology partne marketing channels,
business partners and other third parties) to contact you through SMS, instant
messaging apps, call and/or e-mail for the purposes specified in this Privacy
Policy. You have an opti to withdraw your consent that you have already
provided by writing to the Grievance Officer at contact information provided
below. Please mention “Withdrawal of consent for processing personal data” in
your subject line of your communication. We may verify such requests before
acting on our request. However, please note that your withdrawal of consent
will not be retrospective and will be in accordance with the Terms of Use, this
Privacy Policy, and applicable laws. In the event you withdraw consent given to
us under this Privacy Policy, we reserve the right to restrict or deny the
provision of our services for which we consider such information to be
necessary.
- Changes to this Privacy Policy-
- Please check our Privacy Policy
periodically for changes. We may update this Privacy Policy to reflect changes
to our information practices. We may alert / notify y about the significant
changes to the Privacy Policy, in the manner as may be required under applicable
laws.
- Grievance Officer
- Insert Name of the Office
- Designation:
- Insert Name and
Address of the Company:
- Contact us: Phone: Time: Monday - Friday(9:00 - 18:00
